Radyr Medical Centre

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This topic contains 10 replies, has 9 voices, and was last updated by  councillorkieranwebstermorganstownward 5 months, 2 weeks ago.

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    Is there anyway to complain about their apppintment system.

    Current wait is over 4 weeks!

    It will only get worse with the new houses.

    Excuse was there are holidays – surely you get locums in for that – although that costs money which is may be more important to them.

    I can’t find an email address to email the
    Practice management- does one exist?



    They don’t do e mails.
    Give them a ring on 2084 2767, or write a letter like the good old days.

    They can only apply to have more doctors once the patient numbers justify it.



    I think (but am happy to be told I am wrong) , that most of the doctors are part time. They can get a decent enough income working a couple of days a week instead of full time. Look at the number of doctors on the list outside the front door as apposed to the number on duty.

    Nice if you can get it!



    This is what is happening across the road in Fairwater…….

    A Threat To Your Service – 20/12/2017 09:52
    The Partners of Fairwater Health Centre wish to make all registered patients aware of the following notice:

    A Threat To Your Service
    We wish to let you, the patients of the practice, know of a threat to our ability to provide the quality of service we aim for. This notice is an unusual step for us to take, however attempts to deal with this threat ourselves have been frustrated. We hope some of you might be prepared to contact your local elected representatives and encourage them to help to resolve this issue.

    We are aware that the wait for routine appointments has been 3 to 5 weeks for most of this year, which is too long. We have taken steps to address this by recruiting more doctors, thereby providing more appointments. As a result, the wait for appointments is starting to reduce to a level we think is reasonable.

    This will only be successful if the population of the practice remains stable. It is the opinion of the practice, that with our current facilities, and staffing levels, we cannot accommodate any more patients, without a major detrimental effect on the service we offer.

    Some of you may be aware of the Cardiff Local Development Plan, which has given permission for huge numbers of new houses to be built in the West of Cardiff. However, you may not be aware that the current planning processes do not make any allowance to fund provision of additional healthcare premises or staff. We are particularly concerned that a large number of new houses are planned to be built on fields currently within our practice boundary.

    We have discussed this problem with the Cardiff and Vale University Health Board, but as they have no additional funding to cover the population moving in, they cannot provide any assistance with expanding this practice, or providing a new practice to cover a large new population.

    We have discussed this issue with other practices in Cardiff West. Whilst they have additional capacity to take several thousand new patients, there is still an estimate shortfall of approximately 8,000 new patients predicted to move to our area.

    We have attempted to redraw our practice boundary to exclude the currently empty fields, which will soon have houses on them, thus would removing the contractual obligation to register anyone moving into this part of the practice area. This request has been rejected by the Health Board without any explanation, leaving us exposed to the threat of thousands of new patients with the right to register at our practice, when we have no means of accommodating their needs.

    We will continue to try to proved a high quality service to you all, but fear this will become exceptionally difficult with a large influx of new patients. We hope some of our patients might be able to provide some support in our attempts to protect the service we provide from this unprecedented threat.

    Drs. Phillips, Travaglia, Wilson, Thomas, and Pearce.

    The original information source is http://www.fairwaterhealthcentre.co.uk/index.php?news_id=1


    Yesterday, I was so grateful for our NHS. My son, aged 14, will only have to wait until the 14th of September for an appointment with a Male GP. We are so privileged to have this world-renowned medical service.



    I am very relieved that we stayed with our doctors in Whitchurch. A bit further to travel but you can get an appt on the same day if you ring early morning.




    I believe you can contact your local health board…. it’s hardly surprising that people have to contact A&E. I’ve had a recent run in with RMC… resulting in a chest infection, I wasn’t considered serious enough to be seen…..


    It may be of interest to note that the Cardiff Infrastructure Plan (September 2016) envisages another 6 GPs being employed, to deal with the 11,000 first new inhabitants of the new town of Plasdwr.

    I do not have the expertise to comment on the figure but it may be worth asking the Radyr Medical Centre what they think of it and what timescale would work for them to provide an excellent service to their patients.



    I’ve asked the question, but still waiting for a reply……..😩



    I will ask the question, also.

    Will get back to you.

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